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ACTIVE LISTENING CENTRE

ABOUT US

We find ourselves in a context in which uncertainty, complexity, volatility and ambiguity have become a constant part of our lives, reminding us that, as Heraclites said: “the only constant in life is change”. Within this scenario, technology plays an important role but the people who design, develop and apply this technology are, without a doubt, the protagonists of transformation, able to overcome current challenges and those we will face in the future. Listening is an essential and catalysing element for transformation. But we regard listening as the active engagement with others, not to respond, but to accept and understand, internalising what others say and do not say. To find an inner silence in order to listen with the capacity for wonder, absolute presence, creative openness, curiosity and engagement with others. This is the door that leads to learning and integrative intelligence that connects, enables change, relations and awareness, collective intelligence and transformative decision-making.

The Active Listening Centre is an independent research centre of the Francisco de Vitoria University. Our mission is research and the development of active listening as an essential element in person-centred decision-making in both teaching and university administration.

Our activities are organised with the Centre for Excellence, under the supervision of the Vice Rectorate for Quality and Organisational Transformation.

OBJECTIVES

Our objectives are based on 4 pillars:

  • RESEARCH

1. To develop a person-centred listening model that will serve as a reference for improving the academic quality and services of the University in keeping with the UFV Mission.

2. The dissemination of diverse listening methodologies through publications, conferences, congresses, scientific meetings and any other events or means for the transfer of knowledge.

3. To support training initiatives and encourage a culture of active listening oriented towards quality and excellence.

  • DEVELOPMENT

1. To support and advise governing bodies of the university community in decision-making, by means of person-centred listening dynamics, for the integration of all voices and sources of information.

2. To design and develop systems for accompaniment reflecting the feedback from active listening, personalised to each specific case.

3. To carry out research, studies, projects and initiatives within the field of active listening for other entities, both public and private, both nationally and internationally, both internally and in partnership with other entities through collaboration agreements.

  • ANALYTICS

1. To design and support the diagnostic, evaluation and prediction of impacts based on key variables and systems of dialogic SMART indicators (Specific, Measurable, Attainable, Relevant, Time-bound).

2. To design tool for the visualisation of information, permitting the creation of data narratives that facilitate decision-making.

  • CO-CREATIVE COMMUNITIES

1. To build a network of co-creative communities of active listening for transformation and learning in higher education and its organisational development.

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Active Listening Centre

Top Floor, Module 5 (Office 2)

Office hours: 9:00 to 18:00

91 351 03 03

escucha.activa@ufv.es

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    Listening to you

    The purpose of data processing is to attend to your request for information about  undergraduate and postgraduate degree programs offered by the UFV, invite you to university open days, informative sessions and workshops which may help you decide your area of study, and to keep you periodically informed of current and future programs which may be of interest by electronic means, in addition to analysis and segmentation based on your education preferences. The legitimacy of data processing is based on the consent of the interested party given by marking the appropriate box. The data provided will not be shared with third parties except for service providers with access to the data. The data will be held for a period of three years from the date of collection.Should you enrol in an academic program, your personal data will be processed as indicated in the data protection information of the registration form.You may exercise your rights to access, correction, deletion, opposition, limitation of processing and data portability by sending a written request to the Secretaría General, Universidad Francisco de Vitoria, Ctra. M-515 Pozuelo-Majadahonda Km. 1,800; 28223, Pozuelo de Alarcón (Madrid), or by e-mail: dpd@ufv.es.If you authorise the sharing of data with third parties, the interested party shall be duly  informed of the content of this data protection clause.

    I accept and authorise the processing of my data by the Francisco de Vitoria University for the purposes indicated above and to contact me by any means, including electronic communication (SMS, Whatsapp, e-mail or social media), with information about current or future courses or programs of the Francisco de Vitoria University, open days, informative sessions and workshops as well as reminders of these events.

    Accept and authorise the processing of my data by the Francisco de Vitoria University, for analysis and segmentation in relation to educational preferences. You may consult the full text at: https://www.ufv.es/politica-de-privacidad-doiu/